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8 Techniques to Make Scheduling Healthcare Appointments

Not all calls are created equal. Some calls will be straightforward to handle while you’ll run into many roadblocks on other calls. Determine … See more

Actived: 4 days ago

URL: https://blog.screensteps.com/techniques-schedule-healthcare-appointments-call-center

How to Write an Intake Script for Scheduling Patients (6 Tips)

WebIncorporate your QA expectations. Keep the call flow simple. 1. Determine who (or what) will be the initial contact for callers. Your intake script will vary depending …

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What Does Scenario-based Training Look Like

WebIt is also called scenario-based learning, immersive training, or simulation-based learning. Scenario-based training helps employees learn to identify different …

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What is Knowledge Operations in Business

WebWatch on. Knowledge operations (knowledge ops) in business is a collection of technologies and habits that allow employees to work without needing assistance from …

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The Knowledge Ops Maturity Model: How Effective Are Your

WebThe Knowledge Ops Maturity Model is a model that can help organizations understand: How they are using knowledge in their organization. What steps they can …

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What Makes a Good Knowledge Base

Web1. Web-based. This first tip may feel like a “no-duh,” but it is important to remember. The best knowledge base software is a web-based or cloud-based …

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5 Tips for Keeping Your Knowledge Base Healthy [VIDEO]

Web🔎 Related: What Makes a Good Knowledge Base? (12 Best Practices) 1. Certify your articles regularly. Policies, processes, and procedures are always changing …

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Is ScreenSteps HIPAA Compliant

WebThis Act was signed into law in 1996 to in part, keep patients’ medical information safe. If your organization manages this type of information, you’re probably …

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Call Center Documentation: What to Create

Web1. Reference guide. The purpose of a reference guide is to provide your call center reps with vital information. In this scenario, the rep is just finding and sharing …

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Knowledge Manager: Who Should Own Your Knowledge Base

WebA knowledge manager (or knowledge base manager) is an employee designated to ensure employees have access to the company information they need to …

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5 Sections to Include in Your Call Center Training Manual

Web5 Topics to Include in Your Agent Training Manual. Intake script. Soft skills. Call flows. Procedures. Troubleshooting guides. Writing a training manual for your call …

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How to Make Call Center Training Less Stressful For Your

Web3. Reduce opportunities for confusion. When you are learning everything all at once, it is easy to become overwhelmed and confused. As you leave less room for …

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4 common virtual training mistakes (+ how to fix them)

WebMistake #2 – Using hard copies and PDFs for your learning materials. In classroom training, you can get away with resources like PDFs and printed training …

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Scenario-Based Training: Role-playing Examples for Call

WebThen I’ll provide multiple examples that you can incorporate as part of your scenario-based training curriculum. Scenario-based Training Phases (with Examples) …

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Knowledge base analytics: Why They Are Important (+ How

WebKnowledge base analytics help you track how your end-users are using your knowledge base. The purpose of knowledge base analytics is to help you improve your …

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What Does a Knowledge Ops Manager Do

WebThe Knowledge Ops Manager ensures that when the meeting is finished you walk away with a clear and comprehensive list of content you need to create. 2. Oversee …

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11 Metrics to Measure Call Center Agent Performance (+ Formulas)

WebYou can also calculate this metric for your whole call center team. Average Hold Time = (Total Talk Time + Total Hold Time + Total After-Call Work Time)/ # of Calls. …

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What Parts Do You Include in a Basic Call Flow

WebNonetheless, in this blog post, we’ll outline the seven main parts of a Core Call Flow for your call center. 1. Greeting. Whether it is an inbound or outbound call, the …

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