Support.southwest.com

Help Center Southwest Airlines

WebProvide Feedback. Recognize an Employee or share a compliment, comment, or complaint. Find answers to all of your travel and flight-related questions and view common FAQ …

Actived: 3 days ago

URL: https://support.southwest.com/helpcenter/s/

Disability-Related Accommodations Southwest Airlines

WebDisability-Related Accommodations. I need wheelchair assistance at the airport. I need another type of disability-related assistance. I need information about preboarding. I am …

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Preboarding Information & Options Southwest Airlines

WebPreboarding is available prior to general boarding for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need …

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Wheelchair Assistance at the Airport Southwest Airlines

WebWheelchair assistance is available for Customers with disabilities from the airport curb to and from gates and between gates for connecting flights, including during boarding, gate …

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Cognitive and Developmental Disability Accommodations

WebWhen the Passenger has a cognitive or developmental disability so severe that they are unable to comprehend or respond to safety related instructions. When the Passenger …

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Planning and Booking Southwest Airlines

WebFind answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines.

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Change or Cancel Flight Southwest Airlines

WebLook for the Manage Reservations option on our website or app, pull up your reservation, and then tap or click either the Change or Cancel option. To change or cancel a flight for …

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Lost Carryon Item Southwest Airlines

WebI lost a carryon item during my travel. Baggage. If you realize that you left an item on the plane, please notify a Customer Service Agent before leaving the airport so they can try …

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Flying with a Portable Oxygen Container Southwest Airlines

WebYou are welcome to use your portable oxygen concentrator (POC) during your flight if the POC is an approved model, is in its battery-operated mode, and you have enough fully …

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Traveling with Medication or an Assistive Device Southwest Airlines

WebIf you use a needle or syringe while onboard, alert a Flight Attendant so we can provide a disposal container. All planes are equipped with a first-aid kit, containing common over …

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Refund Policy If You Cancel Your Flight Southwest Airlines

WebIf you cancel your booking within 24 hours of booking, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit or …

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Wheelchair and Mobility Aid Information Southwest Airlines

WebWalkers, crutches, canes, or other mobility aids must undergo X-ray screening or be hand-inspected by a TSA officer if they cannot fit through the X-ray. Wheelchairs and scooters …

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Transferable Flight Credits Southwest Airlines

WebA Transferable Flight Credit™ is a credit from a downgrade in fare or canceled reservation with a Wanna Get Away Plus®, Anytime, and/or Business Select® fare. A Transferable …

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Pet Policy Southwest Airlines

WebWe welcome small, vaccinated domestic cats and dogs in an appropriate pet carrier in the cabin on domestic flights. For U.S. Mainland flights, the Pet Fare is $125 each way per …

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Traveling with a Service Dog Southwest Airlines

WebYour trained service dog must be harnessed, leashed, or otherwise tethered to you at all times at the airport and onboard the aircraft. They must also be trained to behave and …

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Reimbursement for Costs Due to a Delayed or Canceled Flight

WebIf you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g., mechanical problems, aircraft swap) that resulted in an overnight stay away …

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Unaccompanied Minors Traveling (Ages 5-11) Southwest Airlines

WebYou may book a flight for children ages five through 11 who will be traveling unaccompanied online at Southwest.com® or with one of our Employees at the ticket counter or by …

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Options if Southwest Cancels Your Flight Southwest Airlines

WebIf you have been affected by a Southwest-initiated cancellation, you can change each flight date/time in your original reservation, both the impacted and non-impacted, by up to 14 …

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Allergy Information Southwest Airlines

WebAllergies. We can't guarantee an environment free of allergens on the plane or within the terminal. Peanut allergies. We don’t serve peanuts on our flights. Instead, depending on …

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