Support.someone.health

Frequently Asked Questions (FAQs)

WebAbout Someone.health GP appointments Bulk billed, online GP appointments for mental health referrals and reviews. See all articles

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URL: https://support.someone.health/

What is a Medicare reference number

WebA Medicare Individual Reference Number (IRN) is a number that represents the position of a person on a Medicare card. For example, a person who is listed second on a Medicare …

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About psychology

WebAbout psychology. Learn more about psychology and what is right for you. Can a psychologist prescribe medication? What's the difference between a registered …

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How do I contact someone.health

WebJust open up the chat window in the bottom right hand corner of this page to get started. We're also super proficient at responding to emails. Flick us an email anytime on …

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Managing my profile

WebManaging my profile. Setting up your profile, logging in, changing passwords and more. Why is my mobile number not valid? How do I switch or change psychologists? I can't log in. …

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How much does each session cost

WebOnce you have utilised all the sessions included in your Mental Health Treatment Plan for the year (which totals 10 sessions in a calendar year across someone.health …

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About Someone.health

WebIs Someone.health available Australia wide? Do you have face-to-face appointments? How long can I use someone.health for? Where can I provide feedback? I'm a psychologist. …

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How do I change my appointment

WebNo worries, you can reschedule your appointment in your portal. To change your appointment time you'll just need to: Visit my.someone.health. Select the appointment …

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What's the difference between a registered psychologist and a …

WebRegistered Psychologists have at least six years of university training and supervised experience. Additionally, they must also participate in regular education to keep their …

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Is someone.health the right fit for me

WebWe want to connect you with the right therapist for your needs, so you can take control of your mental wellbeing and become a healthier you with more productive relationships. …

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Are all your psychologists registered

WebAustralia has regulatory bodies to ensure we maintain consistent and high standards across the psychology profession. Yes. They are registered with the Psychology Board of …

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What is a referral and an MHTP

WebYes. We need both a GP referral letter and a Mental Health Treatment Plan for Medicare to subsidise your appointment. When submitting your referral documents from you GP …

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Is Someone.health available Australia wide

WebYes. We’re available anywhere in Australia. If you happen to be travelling interstate or overseas, and you'd like to continue your Someone.health psychology services, all you …

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How do I cancel an appointment

WebNo worries, here's how you can cancel your appointment: Visit my.someone.health. Log into your account. Select the appointment you'd like to cancel. Hit the Cancel button. Give a …

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Where can I provide feedback

WebGood, bad or otherwise, we're all ears. Where can I provide feedback? Good, bad or otherwise, we're all ears. You can share feedback on your experience by sending us an …

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Do you have face-to-face appointments

WebWhen booking, you can choose whether you would like a video appointment or telephone appointment. All our psychologists are located in Australia and readily available for online …

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When do I need to visit my GP for a review

WebIt is recommended that you have an initial review with your GP between four weeks and six months after your original Mental Health Treatment Plan was created. Unlike your …

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How can I reschedule an appointment

WebHow can I reschedule an appointment? Log into your account and select 'reschedule'. Rescheduling your appointment is easy, you'll just need to log into your …

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