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Communication For Patients: What does engaging with a patient

WEBOnce you have sent a message to a patient they will receive an email or SMS, depending on which contact method you selected. If you have attached a appointment invite, …

Actived: 1 days ago

URL: https://support.herohealth.net/en/articles/139963-communication-for-patients-what-does-engaging-with-a-patient-communication-via-sms-or-email-look-like

Online Booking: How to setup online booking via your website

WEBThe patient's journey through online booking is designed to be intuitive and reassuring. For practices adhering to specific guidelines, such as the NHS, the booking interface will …

Category:  Health Go Health

Individual messaging: How to send a SMS or Email message to a …

WEBHero's individual messaging allows you to send communications by SMS or Email to individual patients. For SMS communications, you can send a short message (up to 600 …

Category:  Health Go Health

Online Booking: How to configure your appointment types for …

WEBOnline booking allows you to give your patients access to routine appointments and provide a more self-service experience. You can surface online booking appointments on your …

Category:  Health Go Health

Individual messaging: How to send an attachment to patient

WEBOnce you have access to the message builder with your patient selected, to attach a document you need to: Select the paperclip icon on the message. Choose Retrieve from …

Category:  Health Go Health

Appointments Help Center

WEBOnline Booking: How to add intelligent restrictions to appointment types to limit which patients can access online booking

Category:  Health Go Health

Signature Rx: Learn how to use Hero and Signature Rx to issue …

WEBSimplicity - Once a medication has been issued, rather than printing the script and giving it to the patient / posting the script to a patient / emailing the script to the pharmacy, you …

Category:  Health Go Health

Setup & Configuration Help Center

WEBPart 1: Create a new user in EMIS. Part 2: Activate the partner API. Part 3: Create a Hero slot type. Learn how to configure Hero.

Category:  Health Go Health

Teams: Introducing Teams to Hero Help Center

WEBLearn how to use Teams within Hero to assign notification tickets to teams, as well as individuals. You can assign whole teams to notifications in Hero so that notifications that …

Category:  Health Go Health

Communication Help Center

WEBIndividual messaging: How to allow a patient to respond to your message (with a message or photo) Individual messaging: How to send an attachment to patient. Individual …

Category:  Health Go Health

Individual messaging: How to use a message template

WEBCreate a new message via the home dashboard or via the patient dashboard. When the message builder opens click the option Add template - this will open a search bar. …

Category:  Health Go Health

Communication Reporting: How to review sent messages and see …

WEBHow to view a log of all messages sent. On the home page, access the Sent messages under the 'Manage' section. You will see a table of communications made to patients. …

Category:  Health Go Health

Video Appointments: How does a patient join a video consultation

WEBTo join the video consultation, click the link referenced in the first sentence. This will open your internet browser (e.g. Chrome, Firefox, Safari) on the device you're on - either your …

Category:  Health Go Health

Setup Firetext for SMS: How to setup your SMS account

WEBSMS can be sent from Hero in various scenarios, including messaging an individual patient, messaging a cohort of patients (batch messaging), messaging a practitioner when a …

Category:  Health Go Health

Setup Firetext for SMS: How much does SMS sent through Hero cost

WEBThis document will go through the billing policies associated with the use of the SMS service provided via Firetext within Hero Health.

Category:  Health Go Health

Batch messaging: How to send a batch message with self-booking …

WEBClick "Add booking link" this will open the link builder window, where you can specify the location and appointment for the service you are offering.This will open the link builder …

Category:  Health Go Health

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