Support.axtrosports.com

Troubleshooting: pairing and syncing issues AXTRO Sports

WEBPairing and syncing issues can arise under the following conditions: Problem: You have paired the tracker directly to your phone’s Bluetooth (Android only). Solution: …

Actived: 3 days ago

URL: https://support.axtrosports.com/hc/axtro/articles/1715156007-troubleshooting-pairing-and-syncing-issues

How to pair my AXTRO Fit 2 to Healthy 365

WEBAXTRO Fit 2 must be paired to the participant’s account before participant can start using it. The tracker will be paired to the participant’s profile at the point of collection (HPB's …

Category: Health Go Health

AXTRO Fit 3 (NSC6 Edition) AXTRO Sports

WEBConnect the USB plug into a USB port (5V, 1A) and attach the cradle to AXTRO Fit 3. When the device is charging, a charging indicator would be shown on the …

Category: Health Go Health

How do I know if my activities are of moderate-to-vigorous …

WEBModerate-to-vigorous intensity is attained at least 64% of the maximum heart rate (Source: National Physical Activity Guidelines, Health Promotion Board, 2011).

Category: Health Go Health

How to pair my AXTRO Fit 3 to Healthy 365

WEBOnce the tracker is paired, participants just need to start moving and sync their fitness records to the Healthy 365 mobile app at least once every 7 days. If you …

Category: Fitness Go Health

How do I know if I am eligible to collect a HPB fitness tracker

WEBEligible participants will be able to book an appointment to collect a new HPB fitness tracker on the Healthy 365 app. If you are not eligible, you will not be able to …

Category: Fitness Go Health

Who is eligible to collect a new HPB Fitness Tracker for the

WEBHPB fitness trackers will be available for collection in National Steps Challenge™ Season 6. All participants who meet the following eligibility conditions can …

Category: Fitness Go Health

How do I sign up for the National Steps Challenge™ Season 6

WEBParticipants can start to register for the challenge from 6 September 2021 and earn Healthpoints once the challenge officially commences from 1 October 2021.

Category: Health Go Health

Am I eligible to take part in the National Steps Challenge™

WEBThe National Steps Challenge™ is open to members of public who are: Aged 17 years and above (based on birth year). Please note that eligible persons who are below 18 years of …

Category: Health Go Health

Am I eligible to take part in the National Steps Challenge™

WEBThe National Steps Challenge™ is a physical activity initiative by the Health Promotion Board (HPB) to encourage Singapore residents to be more physically active …

Category: Health Go Health

AXTRO Fit 2 (NSC5 Edition) AXTRO Sports

WEBAXTRO Fit 2 comes with a magnetic charging cradle. Connect the USB plug into a USB port (5V, 0.5A) and attach the cradle to AXTRO Fit 2. When the device is …

Category: Health Go Health

Syncing Issue With Healthy 365 / AXTRO Fit 3 AXTRO Sports

WEB1. Force close and reopen Healthy 365, and let the app sync with the tracker automatically. 2. Manually sync the tracker by tapping on "Sync" button on Healthy 365. …

Category: Health Go Health

Why is the Healthy 365 mobile app only recording my steps but

WEBLast updated on Apr 17, 2023. The Healthy 365 mobile app will only register MVPA duration for exercise sessions that last more than 10 minutes; and at moderate to vigorous levels …

Category: Health Go Health

Syncing Issue With Healthy 365 / AXTRO Fit 2 AXTRO Sports

WEBIf you are facing issues syncing your AXTRO Fit 2 with Healthy 365, there might be several factors that are causing the issue. Here are some of our recommended steps that you …

Category: Health Go Health

How do I clock MVPA

WEBMVPA is attained when an individual reaches ≥ 64% of their maximum heart rate. Maximum heart rate = 220 – Age. The duration of MVPA, or higher intensity physical activities is …

Category: Health Go Health

How To Update Time / Date On AXTRO Fit 3 AXTRO Sports

WEBYour AXTRO Fit 3 would sync automatically with your phone's date & time upon initial pairing and subsequent syncing with Healthy 365. In the event of a …

Category: Health Go Health