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Checklist to Troubleshoot from ACC Site Health Report …
WebThe ACC Site Health Report (SHR) gives several details that can help you improve the performance of your ACC-based security surveillance infrastructure. ACC Version - Check if it is the latest version. …
Actived: 1 days ago
How to Troubleshoot Cameras from ACC Site Health Report
WebSee the article How to Troubleshoot from ACC Site Health Report for more details. Ensure the image rate is at least 10 ips. Ensure video quality is 6 (or smaller number). Compare the first 3 numbers (for example, 172.16.130.x) of the server NIC IP address and those of the cameras. If the cameras are in a different IP subnet, there is …
Checklist to Troubleshoot Camera Connection Issues
WebPerform an Initial System Health Check. Make sure there is an available license (s) to connect the camera to ACC. You can check in Site Health. Make sure that the camera is working. See: Checklist to Troubleshoot a Camera or Encoder. If you are using a Saved View, make sure. The Saved View is updated.
ACC Initial System Health Check
WebResolution. Make sure ACC Server and ACC Client (and other ACC components) are of the same version. Go to Control Panel > Programs and Features, or run appwiz.cpl. Make sure server Network Interface Card (NIC) IP configuration is correct. See: NIC Configuration Best Practices for ACC Server. Understand Common Server IP Addressing Issues
Video: Generate and Understand the ACC Site Health Report
WebArticle Visible To. Public, End Customer, Partner. Avigilon - Cameras, Sensors & Accessories Avigilon - Video Management Systems. The information provided in this article is intended to help guide customers on how to address situations that they may encounter with their products. Care has been taken to ensure the accuracy of the …
ACC Basic Troubleshooting
WebThe steps below allows you to do a health check on the server which can resolve and prevent issues. These are recommendations. Consult your IT/network administrator before performing these steps. Check the ACC release notes for enhancements/fixes and known issues. If the server keeps rebooting -- How to Stop a …
Checklist to Troubleshoot Network Configuration from ACC Site …
WebSee: Options to Improve Wireless Connection of a Camera. Check if there is a NIC team configured. See: NIC Configuration Best Practices for ACC Server. IP Address. If multiple NICs use the same first 3 numbers (for example, 172.16.130.x), check the IP address details. Make sure each NIC is in a separate IP subnet.
Checklist for Troubleshooting Server Storage Health
WebFor RAID systems, see: Checklist for Troubleshooting Physical Storage of RAID Configuration for ACC Server. NIC configuration when using iSCSI network storage. Make sure the server has a dedicated NIC for iSCSI network storage. This NIC should. be in a different IP subnet than the camera network. have at least a 1-Gbps network switch …
Site Health Report
WebSite Health Report. Select Brand. Product Portfolio. Select Topic. Select an Option. Ask The Community. Follow Following Unfollow. Discussions; Sort by: Top Questions. Filter Feed. Nothing here yet? Log in to post to this feed. Still Need Help? Ask The Community. Submit A Support Case. Support. Cameras & Sensors. Video Infrastructure.
Tips to Troubleshoot Network Issues Related to ACC
Webping -t -l 1472 -f <IP_address>. If there is a lot of ping time-outs/failures, assess network infrastructure. Check for media converters -- for example, copper to fiber. Check for cable extenders. Check for wireless connections. See: Options to Improve Wireless Connection of a Camera. Check camera settings. There may be several …
ACC: Yellow Triangle in Site Health Says Device Needs Attention
WebACC Site Health Report may show a yellow triangle beside the server icon. The server name may also be yellow depending on the ACC Server version. The yellow triangle is a warning when any of the conditions occur: One or more devices requires your attention. This changes to red X when one or more devices are not reachable from the …
Checklist to Troubleshoot Network Issues at the Server
WebYou can check the link speed from the Site Health Report and OMSA / DSET / TSR. Use at least 2 NICs on a server. Connect 1 NIC to the corporate network. Connect the other NICs to the camera network. Make sure these NICs have no default network gateway configured especially for Windows-based systems.
Troubleshooting checklist for the IR Ring of an H4
WebCheck if the camera powers up with the IR Ring plugged in (if installed). For information on IR LED Control, see online help. Access the camera's web UI for the IR LED Ring Health Check . Make sure that the health check is enabled. If there is any issue, see: H4 Multi-Head Camera IR Ring RMA Details. Unplug the IR ring and test it again.
How to Check Logical Storage Health with Event Viewer
WebLoad Event Viewer. Do a Win+R (to load the Run prompt) and enter: eventvwr. Navigate to Windows Logs > System Logs. Look for Event 55, Ntfs. Different Windows versions show different messages like: A corruption was discovered in the file system structure on volume drive <letter>: The file system structure on the disk is corrupt …
Site Health Wont Show Analytics Service
WebWhy does the Site Health on ACC won't show the Analytics service. Resolution. Make sure ACC is licensed with Enterprise licenses. Confirm on the License Management page the Edition is set to Enterprise; Cause. Additional Notes. Knowledge Article Total View Count. 8. URL Name. Site-Health-Wont-Show-Analytics-Service.
ACC Site Health Report shows Avigilon Cameras Require a Lower …
WebArticle Visible To. Public, End Customer, Partner. Avigilon - Video Management Systems. The ACC Site Health Report does not recognize a higher firmware version from cameras. It states a lower version update is required. A warning triangle appears in the camera list.
Checklist to Troubleshoot When A Camera Does Not Appear In
WebEnsure the device has a " Connected " Status. If not, see: Checklist to Troubleshoot Camera Connection Issues. Log in as local ACC administrator on the server. If the issue persists, Perform initial checks. See: ACC Initial System Health …
Checklist to Troubleshoot ACC Export Issues
WebSee: Checklist for Troubleshooting Server Storage Health. If the computer has a 100-Mbps link, use a 1-Gbps connection. Upgrade the video driver. See: Download BIOS and Firmware of Avigilon Workstations. If there is routing involved to reach the server, try to export on the server. Consult your network administrator.
Check NVR Hard Drive Health Using OpenManage Server
WebClick Connector 0. Click Enclosure. Click Physical Disks. Check the Status of each hard drive. Check the hard drive number. Look for missing drives. A missing drive may indicate a failed drive. You may see missing drives in NVR3-STD and NVR3-PRM which are actually empty drive bays. This NVR is configured to have two 250 GB drives (RAID1 for
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