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Schmitt-Thompson Clinical Content Nurse Triage Guidelines

WEBThe world’s leading healthcare organizations rely on Schmitt-Thompson Clinical Content to ensure clinical safety and consistency of responses to symptom-based questions. The …

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Why Nurse Triage

WEBNurse triage supports the delivery of consistent, efficient, quality, safe care at every care touch point. Incorporating nurse triage content into your workflow helps telehealth triage …

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The Guidelines — Schmitt-Thompson Clinical Content

WEBSchmitt-Thompson Clinical Content’s nurse triage guidelines offer world-class decision support to help nurses give high-quality healthcare advice. Our guidelines are used by …

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Call Center Metrics for Meeting The Quadruple Aim

WEBClinical Update for Telephone Triage Nurses. October 2018. The Quadruple Aim is a framework for optimizing the performance of health care systems.

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Tips for How to Manage Medical Specialty Triage Calls

WEBPreparing triagers with education and resources can help increase comfort and proficiency with specialty triage knowledge. Here are some areas of focus: Collect …

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COVID-19 and Influenza: What’s Different and What’s the Same

WEBCOVID-19 and flu (influenza) are both viral respiratory infections that can have similar symptoms. When both flu and COVID-19 are widespread in the community, …

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Trends in ED Visits and Hospital Deaths During COVID-19: An …

WEBAttribution: The authors are grateful to Keona Health (www.keonahealth.com) and a second company (requested to participate anonymously) for providing the data used in this …

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2022 Nurse Telehealth Call Center Industry Quality …

WEBAbout the Nurse Telehealth Call Center Industry Quality Assurance/Quality Improvement Survey Report 2022 . In May 2022, Schmitt-Thompson Clinical Content (STCC) sent a …

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Comparison of Pre-Call Patient Intent to Telehealth Triage Nurse

WEBCitation: O’Bryan L, Barzin A, Thompson DA. Comparison of Pre-Call Patient Intent to Telehealth Triage Nurse Recommended Disposition. Poster presentation at AAACN …

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Telephone Triage Review and Documentation of Patient’s Medical …

WEBTelephone Triage Review and Documentation of Patient’s Medical History June 2018

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Adult Care Advice Topics — Schmitt-Thompson Clinical Content

WEBThis past year we developed a set of Adult Care Advice Topics (ACATs) to use along with the Adult Schmitt-Thompson Clinical Content After-Hours and Office …

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Patient Satisfaction and Service Recovery — Schmitt-Thompson …

WEBThe Mayo Clinic and Mass General Hospital teach the steps of service recovery with the L.E.A.D. Model. Follow the L.E.A.D. when performing service …

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Critical Thinking in Telehealth Triage

WEBIn summary, critical thinking (CT) is a learned ability. Proficiency requires practice. Mastering the above skills and practicing them consistently on every call will …

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The Authors — Schmitt-Thompson Clinical Content

WEBHe is a primary care pediatrician and served as the Medical Director of the Pediatric Call Center at Children’s Hospital Colorado, 1988-2019. Dr. Schmitt’s CV Highlights: Faculty, …

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Guideline Indexes — Schmitt-Thompson Clinical Content

WEBView the latest indexes of Schmitt Thompson Clinical Content protocl sets for adult and pediatric nurse triage.

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Find a Triage Solution — Schmitt-Thompson Clinical Content

WEBClearTriage is an easy-to-use yet powerful online version of the Schmitt-Thompson triage protocols. It helps create documentation for each call and stores that note in any EHR, …

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Telephone Triage Nurses and Telemedicine Providers — Schmitt …

WEBWe are also tagging individual triage questions as either eligible (Yes) or not eligible (No) for a video telemedicine visit. These two improvements for nurse telehealth …

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Published Research — Schmitt-Thompson Clinical Content

WEBThe Schmitt-Thompson clinical content conforms to these definitions of a clinical guideline/protocol. The Schmitt-Thompson clinical content is a decision-support tool that: …

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