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Health Insurance Perspective

WEBPeter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center teleservices industry.Read his latest book, …

Actived: 8 days ago

URL: https://peterlyledehaan.com/call-center-articles/health-insurance-perspective/

Be thankful now, and every day

WEBPeter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry.Read his …

Category:  Medical Go Health

Writing about Your Health Issue

WEBPeter Lyle DeHaan is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book Successful Author FAQs for …

Category:  Health Go Health

Medical Call Center Telephone Triage

WEBOne of the most exciting developments in telemedicine is telephone or nurse triage. The history of telephone triage dates back three decades. For Dr. Barton Schmitt, …

Category:  Medicine Go Health

About the Future of Healthcare

WEBWhether you view the status quo as good or bad, the maneuverings of the politicians and the soundbites of the pundits are disruptive. This makes it hard to plan: …

Category:  Health Go Health

Embracing a Decentralized Call Center Model (Peter Lyle DeHaan)

WEBIn this fully decentralized call center model, some staff work in a central office, other employees operate from a second location, and still others work from their …

Category:  Health Go Health

Tips to Deal with Angry Callers (Healthcare Call Centers)

WEBHave a Plan. Develop a written strategy for how agents should best respond to and deal with angry callers. This goes beyond well-sounding platitudes and should …

Category:  Health Go Health

Shocking Cost Healthcare Reform

WEBBy Peter Lyle DeHaan, PhD. This week I received my quarterly health insurance bill. Boy, was I in for a shock! It showed a 49 percent increase in my premium.

Category:  Health Go Health

Dr. Barton Schmitt: Telephone Triage

WEBOne of the pioneers of telephone triage protocols is Dr.Barton Schmitt. His telephone triage clinical content for pediatrics is used by McKesson, LVM Systems, …

Category:  Health Go Health

Mission Statement Guide for Call Center

WEBOver time, staff will embrace and internalize the mission statement. Starting with leadership first, and then management, your mission statement will permeate your …

Category:  Health Go Health

Will Web Chat Take Over the Healthcare Call Center

WEBBy Peter Lyle DeHaan, Ph.D. With the Millennial generation’s love for texting and general avoidance of placing a phone call, it’s tempting to project the demise of the …

Category:  Health Go Health

How Many Words Do You Write Per Hour

WEBI’ve talked to writers who write about 100 words per hour. On the other end, I have heard of writers pushing two thousand. But people seldom share with me how …

Category:  Health Go Health

Working with a Health Coach

WEBBy Peter Lyle DeHaan, PhD. A friend recently switched his healthcare insurance. His new provider declared that his weight was an issue and charged him a …

Category:  Health Go Health

Apply the 12 Step Program to Life

WEBApril 19, 2011. By Peter Lyle DeHaan, PhD. The Twelve Step program, developed by Alcoholics Anonymous to help people struggling with alcohol addiction, has been …

Category:  Health Go Health

Call Center: The Right Way

WEBRecently, I had questions about my HSA (Health Savings Account). Expecting the worst, I reluctantly called my provider. To my delight, my call was quickly …

Category:  Health Go Health

The Cost of Healthcare Reform

WEBThis week I received my quarterly health insurance bill. Boy, was I in for a shock. It showed a 49% increase in my premium. Convinced it was in error, I naively …

Category:  Health Go Health

Call Centers Can Aid in Healthcare Reform

WEBBy Peter Lyle DeHaan, PhD I’ve spent most of my adult life in call center related vocations. I’ve worked in call centers and for a call center vendor, did consulting …

Category:  Health Go Health

Reach for the Stars Conference

WEBBy Peter Lyle DeHaan, Ph.D. The first annual Reach for the Stars Pediatric Telehealth Conference was held April 30 through May 1 in Bloomington, MN.

Category:  Health Go Health

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