Patientombudsman.ca

What to Expect When a Complaint is Made

WebAs set out in the Excellent Care for All Act, 2010 (ECFAA), Patient Ombudsman’s role is to receive and help resolve complaints related to health care experiences in health …

Actived: 7 days ago

URL: https://www.patientombudsman.ca/Health-Sector-Organizations/What-to-Expect-When-a-Complaint-is-Made/Information-for-Respondents

Patient Ombudsman and Team

WebCraig Thompson, Patient Ombudsman. Craig Thompson was appointed Patient Ombudsman on March 29, 2021, having first served as the Executive Director since …

Category: Health Go Health

Complaint Process

WebOur system of triage and early resolution ensures that most complaints are resolved quickly and informally, through conversations or meetings. However, more complex complaints, …

Category: Health Go Health

Make a Complaint

WebMake a Complaint. Download the Complaint Form to print and mail. Patient Ombudsman Box 130, 77 Wellesley Street West Toronto, Ontario M7A 1N3. We review and …

Category: Health Go Health

Public Hospitals

WebExperience After a medical procedure, a patient with no additional health insurance requested a ward room in a hospital. Because none were available, the patient was put …

Category: Medical Go Health

Service for Indigenous patients

WebAs a champion for fairness in Ontario’s healthcare system, we recognize that anti-Indigenous racism in healthcare exists. Part of our responsibility as a crown agency …

Category: Health Go Health

Home and Community Care Services

WebExperience The complainant is the primary caregiver for her husband, who has very complex care needs. She receives home care and brief periods of in-home respite …

Category: Health Go Health

After You Make a Complaint

WebIf it does, the Early Resolution Specialist will: Confirm that we have the appropriate consent to collect personal information and personal health information to continue with your …

Category: Health Go Health

What do we mean by fairness

WebWhen working to resolve a complaint, we try to ensure everyone involved is satisfied with the fairness of the process. Our Fairness Triangle outlines a set of principles or …

Category: Health Go Health

Frequently Asked Questions

WebOnce we’ve determined we’re the right place for your complaint, we’ll start to gather information. We may ask you to submit your complaint in writing so that it can be …

Category: Health Go Health

Before You Make a Complaint

WebResources. Before You Make a Complaint. Patient Ombudsman accepts complaints about patient experiences in Ontario’s public hospitals, long-term care homes, home care, and …

Category: Health Go Health

Submit a Complaint

WebCalls and formal complaints to Patient Ombudsman are extremely high at this time. For new complainants: expect delays in returning your call. For current complainants: expect …

Category: Health Go Health