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Guide: Net Promoter Score (NPS)

WEBThe Net Promoter Score measures customer loyalty and satisfaction with one question, predicting business growth. It categorizes customers into Promoters, …

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URL: https://www.learnleansigma.com/guides/net-promoter-score-nps/

Guide: Continuous Improvement (CI)

WEBIt is in contrast to large one-off step-change improvements, advocating for a gradual yet sustainable progression toward betterment. Embeded in organizational …

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Guide: Failure Modes and Effect Analysis (FMEA)

WEBFMEA is a systematic and proactive risk management technique for identifying and mitigating potential system, process, or product failures. The technique is …

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Guide: Root Cause Analysis

WEBGuide. Guide: Root Cause Analysis. Root Cause Analysis (RCA) is a key tool in continuous improvement, acting as a systematic approach to identify and tackle the …

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Guide: Balanced Scorecard

WEBLearn Lean Sigma. Guide. Guide: Balanced Scorecard. The Balanced Scorecard, a transformative framework developed by Dr. Robert Kaplan and Dr. David …

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Guide: Corrective And Preventive Actions (CAPA)

WEBThe importance of a systematic approach to addressing discrepancies cannot be overstated in an era where quality assurance is paramount. The Corrective and …

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Guide: PICK Chart

WEBDrawing the PICK Chart is the next step. Create a two-dimensional chart with ‘Ease of Implementation’ on the x-axis and ‘Impact’ on the y-axis. This creates four …

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Guide: DMAIC Tools

WEBThe DMAIC methodology is a data-driven quality strategy used to improve processes. It is an integral part of Six Sigma but is also used independently in process …

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Guide: Pareto Chart

WEBLearn Lean Sigma. Guide. Guide: Pareto Chart. Pareto Charts serve as a key tool in quality control and continuous improvement efforts. This visual tool, underpinned …

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Guide: Non-patametric Tests (Mann-Whitney, Kruskal-Wallis)

WEBThe Kruskal-Wallis H Test is a non-parametric statistical method that serves as an extension of the Mann-Whitney U Test when you have more than two independent …

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Fishbone Diagram Or 5 Whys Analysis: Which Should You Use

WEBIn contrast, the 5 Whys is simpler and more linear. Applicability: The Fishbone may be preferred for multifaceted problems with many variables, while the 5 Whys is often used …

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Guide: TOWS Matrix

WEBLearn Lean Sigma. Guide. Guide: TOWS Matrix. In business strategy and management, the TOWS Matrix is a useful tool, facilitating organizations in sculpting …

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Guide: Fishbone Diagram

WEBThe Fishbone Diagram, also known by various other names such as Ishikawa Diagram, Cause and Effect Diagram or 6Ms, is a visual tool used in problem …

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Guide: Total Productive Maintenance (TPM)

WEBTotal Productive Maintenance is an interconnected approach to equipment maintenance that aims to achieve perfect production availability of equipment by …

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The Four Perspectives Of The Balanced Scorecard: Explained And …

WEBThe Balanced Scorecard is a multidimensional approach that combines four critical perspectives to capture the essence of a company’s strategic objectives. This blog post …

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Measuring Success In Lean Six Sigma: Key Performance Indicators …

WEBKey Performance Indicator (KPI) data analysis is a critical step in Lean Six Sigma projects because it provides insights into process performance and identifies areas for …

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Guide: OODA Loop

WEBThe OODA Loop is a versatile and powerful tool for strategic decision-making in fast-paced and uncertain environments. Its four stages—Observe, Orient, …

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