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Transformation Health Insurance Customer Care

WebIt’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer …

Actived: 9 days ago

URL: https://www.interactions.com/blog/industry/transformation-customer-care-health-insurance/

Intelligent Virtual Assistant for Healthcare Interactions

WebSurpass their expectations with self-service support that works. Interactions Intelligent Virtual Assistant (IVA) for Healthcare enables patients to self-serve on the channel of …

Category:  Health Go Health

University Hospitals to Deploy Interactions IVA Interactions

WebInteractions IVA will power a true conversational experience for scheduling appointments across the University Hospitals network. Franklin, Mass. and Cleveland, Ohio — …

Category:  Health Go Health

Conversational AI for Healthcare CX Interactions

WebArtificial Intelligence in healthcare, but more specifically, Conversational AI is used to enhance the patient or member experience by providing more efficient, convenient, and …

Category:  Health Go Health

Self-scheduling can Reduce Patient Leakage Interactions

WebSelf-scheduling will not only improve your patient leakage issues but also help you meet high patient expectations while still lowering operating expenses. Reduce …

Category:  Health Go Health

3 Reasons to Empower Your Patients Interactions

WebCOVID-19 has significantly accelerated the digital patient experience. Patients are raising their expectations and looking for convenient access to healthcare …

Category:  Health Go Health

Are Millennials Driving Up Health Costs

WebEarlier this week I shared some thoughts on the emergence and growth of the individual market within the health insurance space, largely based on the …

Category:  Health Go Health

Six Observations from SpeechTEK 2015 Interactions

WebThe team from Interactions attended SpeechTEK 2015. Here are the major takeaways from this conference. Click to read the recap from the Interactions team.

Category:  Health Go Health

CX Healthcare Exchange Interactions

WebJoin us at CX Healthcare Exchange. Experience has never held a more pivotal role in healthcare. The pandemic acted as a catalyst for accelerated digital …

Category:  Health Go Health

Artificial Intelligence (AI) in Insurance Interactions

WebFrom creating profiles and updating information, to providing coverage dates, balances, and delivering alerts, AI in insurance allows for quick, 24/7 access to account information. …

Category:  Health Go Health

Season 4 Episode 27 Interactions

WebWhile working for a government-funded charity in Ireland called Bodywhys, Alison saw firsthand how resource-intensive it was to provide in-person support groups for people …

Category:  Health Go Health

Becker's Hospital Review 13th Annual Meeting Interactions

WebThe continual challenges and changes demand industry leaders exchange best practices and ideas to improve care, enhance operational efficiency and address …

Category:  Health Go Health

How Josh.ai Powers Truly Smart Homes Interactions

WebJosh.ai builds voice-controlled home automation systems. Its room-aware virtual assistant, Josh, integrates with TVs, speakers, lights, thermostats and more to allow homeowners …

Category:  Health Go Health

Customer Obsession Ideas and Examples Interactions

WebCustomer centricity, or customer obsession, is the idea that the customer should be at the center of everything your organization does. It requires constant …

Category:  Health Go Health

Interactions to Expand Humana Relationship Interactions

WebInnovative voice application provides automated customer service for multiple health-benefits programs. BOSTON, Oct. 3, 2011 /PRNewswire/ — Interactions …

Category:  Health Go Health

Podcast: AI For LGBTQ Suicide Prevention Interactions

WebKendra is the AI and Data Product Lead for The Trevor Project, the world’s largest suicide prevention and crisis intervention organization for the LGBTQ community. S he manages …

Category:  Health Go Health

Voice Biometrics Prevent Healthcare Fraud Interactions

WebFor healthcare providers – insurance companies, pharmacies, and partners, voice biometrics can offer: Cost reduction: by reducing the agent cost associated with …

Category:  Health Go Health

Intelligent Virtual Assistant Security and Privacy Interactions

WebWe take the security and privacy of our clients' data very seriously. Our omnichannel Intelligent Virtual Assistant collects and processes enormous volumes of both personal …

Category:  Health Go Health

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