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Book a Hiya Health Check

WEBSchedule a 15-minute one-on-one appointment with one of our product experts to better understand the health of your outbound calls.

Actived: 3 days ago

URL: https://www.hiya.com/health-check

Scam of the Month: The healthcare scam

WEBHealth insurance. Scam calls about healthcare coverage saw a huge spike towards the beginning of the pandemic (winter 2019). The sharp rise in sickness across the country coupled with general uncertainty caused …

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Medical Call Centers Top 5 Best Practices Hiya

WEBHere, we outline five best practices to help medical call centers help the patients who depend on them. 1. Support Multiple Channels and Language. Healthcare is a universal …

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Improve Your Healthcare Call Center Hiya

WEBAccess the Saas-based Hiya Connect Console to directly update telephone numbers and review self-serve dashboards full of industry-standard KPIs. Understand which calls are …

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About Hiya: What We Do and Who We Are

WEBWho we areand what we're about. Who we are. and what we're. about. Our mission is to secure voice with trust, identity and intelligence. We're protecting people from spam and …

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The Pain of Fraud Calls: 4 Insights for Healthcare Call Centers

WEBThe voice channel has always played a critical role in healthcare communications among payers, providers, and patients. More often than not, patients prefer this channel to …

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Better healthcare outcomes with Hiya

WEBWith Hiya Connect, Medicare patients could see it was their healthcare provider calling and answer rates improved dramatically. Not only that, but the duration of those calls that got …

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Call Center Best Practices in Insurance Hiya

WEBIn the age of near-limitless insurance options, staffing an outbound insurance call center may seem like a difficult task. After all, even when encountering a valuable service, …

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Hiya: Caller ID, Call Blocker & Protection for a Better Voice …

WEBHiya App. For consumers. Identify calls you want to answer and block the numbers you want to avoid, all from your personal device. Access call management options like auto …

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Scam of the month: Open enrollment

WEBOpen enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And just as sure as there will be …

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Visit Our Hiya Minute Clinic

WEBHiya Minute Clinic. Are spam, fraud, and spoof calls negatively affecting the health of your outbound call center KPIs? Schedule a 15 minute one-on-one appointment with one of …

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Beyond CNAM Caller Name Lookup Hiya

WEBCNAM stands for “Caller Name,” a service used within telephone networks. It is designed to provide the name of the party originating the telephone call. CNAM caller ID is limited to …

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The Medicare knee brace scam: What is it

WEBIn an age where healthcare costs are a constant concern, the promise of anything 'free' might sound too good to be true. Unfortunately, this is precisely the case for many senior …

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Health and Human Services Hotline targeted in grant scam

WEBTargeting citizens throughout the U.S., scammers are not only spoofing the HHS Hotline number, but also posing as HHS OIG Hotline employees. Scammers are reeling in …

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Hiya and Samsung Extend Strategic Partnership to 2025

WEBHiya, the leading call performance management cloud, today announced the extension of its strategic partnership with Samsung through 2025. Hiya will continue to …

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The duct cleaning scam: what is it & how to avoid it Hiya

WEBOnce they get the customer to pick up the phone, they offer screaming deals on a service that can usually cost up to $300-325 for two hours. The customer is roped in and makes …

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Top 5 Scam Calls of 2022 So Far

WEBBelow are the top 5, in order, for January through May 2022. Auto warranty scams - These were the #1 scam calls of 2021 and they remain the leader in 2022. With the auto …

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