Hiverhq.com

How to Provide Outstanding Customer Service in Healthcare

According to James Merlino, MD, Chief Experience Officer at Cleveland Clinic, “Patients are made to feel that, because healthcare is a … See more

Actived: 2 days ago

URL: https://hiverhq.com/blog/customer-service-healthcare

Hiver enables healthcare organizations to adhere to HIPAA

WEBHiver, the world’s first multi-channel helpdesk for teams on Google Workspace, enables healthcare organizations to adhere to HIPAA — demonstrating its …

Category: Health Go Health

7 Best HIPAA-compliant ticketing systems

WEB7. TeamSupport. If you’re a B2B healthcare organization looking for a HIPAA-compliant ticketing system, TeamSupport is a good option to consider. TeamSupport …

Category: Health Go Health

10 Best HIPAA-compliant Helpdesk Software

WEBNavigating the complexities of healthcare data management requires not only diligence but also the right tools. With the Health Insurance Portability and …

Category: Health Go Health

18 Key Customer Service Metrics + How to Use Them

WEBTo get an initial idea as to why customers leave, take a look at all your customer service metrics and the general sentiment of customers in surveys. If possible, …

Category: Health Go Health

Top 5 HIPAA-Compliant Live Chat Messaging Apps

WEBRegular Audits: Hiver undergoes periodic security audits, always striving to enhance its security infrastructure. 2. TigerConnect. TigerConnect is a HIPAA-compliant …

Category: Health Go Health

What is a Customer Satisfaction Score

WEBTotal Number of Respondents: This is the total number of people who responded to your survey. Convey in percentage: Multiply the result by 100 to express it …

Category: Health Go Health

A Guide to Crisis Management Planning for Customer Service …

WEBEight tips to help customer service leaders effectively manage a crisis. If developing a crisis management program isn’t yet a part of your annual organizational or …

Category: Health Go Health

10 Best Customer Success Management Software for Your …

WEBForest: $129 per user per month + Platform $749 per month. 6. Zoho Desk. Zoho Desk offers a range of features that is primarily designed for support but can also …

Category: Health Go Health

Hiver Schedule a demo

WEBHiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use. Hiver helps our team easily manage customer …

Category: Health Go Health

The Complete Guide to Customer Success in SaaS

WEB7. Levelling up by putting customer success tools to use. Customer success involves staying ahead of your customers’ needs. It involves improving user experience, …

Category: Health Go Health

What is a Customer Success Manager

WEBA Customer Success Manager (CSM) plays a multifaceted role in a business. They focus on ensuring that customers (or users) are satisfied and are …

Category: Health Go Health

How to Recommend an Employee: A Comprehensive Guide with …

WEB7 tips to remember when writing an employee recommendation letter. Template 1: Basic Employee Recommendation. Template 2: Detailed Employee …

Category: Health Go Health

23 Email Management Best Practices and Tips

WEB23 email management tips to help you handle emails smartly. 1. Allocate a specific time for your emails every day. An average worker checks email 74 times a day …

Category: Health Go Health

Cohere Health Gets Data-Driven Insights on Client Conversations

WEBSmooth Integration with JIRA. Cohere Health is heavily dependent on JIRA to track product requests from clients. Earlier, when Cohere Health’s team used to receive product …

Category: Health Go Health

Top 17 Customer Success Metrics & How to Track Them

WEB7. Expansion Revenue. Expansion Revenue is another customer success metric, which tracks the additional revenue generated from existing customers. This …

Category: Health Go Health

10 Customer Experience Metrics and KPIs Every Business Must Track

WEBLet me simplify it for you – here are the 10 most important customer experience metrics you should focus on: 1. Customer Satisfaction Score (CSAT) …

Category: Health Go Health

11 Best Tips for Effective Communication with Customers

WEBAvoid Negative Phrases: Swap out “I don’t know” with “Let me find out for you.”. Pay Attention to Your Tone: Ensure your tone, whether in voice or written form, is …

Category: Health Go Health

12 Brilliant Customer Service Training Games

WEBGame 2: “Yes We Can”. By design, these customer service training games allow employees to master real-life customer service scenarios. No one likes to hear that …

Category: Health Go Health