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The 8 Best HIPAA-Compliant Live Chat and Text …

Live chat and text messaging are communication channels that can provide many benefits to providers and patients alike. But if you're a healthcare professional, … See more

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URL: https://www.helpscout.com/blog/hipaa-compliant-messaging-app/

The 11 Best HIPAA-Compliant Software for Small Business

WEB5. TranscribeMe: Best HIPAA-compliant transcription software. TranscribeMe is a HIPAA-compliant transcription software known for its fast and accurate transcription services …

Category: Health Go Health

Delivering Great Customer Service in the Healthcare …

WEB5 ways to deliver great customer service in healthcare. Since most people are under duress when seeking out healthcare services, the last thing they need is more …

Category: Health Go Health

Founders Who Turned Personal Stories Into Impactful Businesses

WEBThe American Psychiatric Association has underlined that only one in three Black people in America who need mental healthcare actually receive it, and, when they do, they receive …

Category: Mental health Go Health

How to Maintain Your Health as a Digital Nomad

WEBHere are the tricks experienced digital nomads use to maintain their health in those areas, so they can stay productive at work while seeing the world, on the clock. …

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The Founder’s Guide to Impactful Philanthropy

WEB1. Make it personal. Customization at the employee level is at the heart of any successful SMB philanthropy strategy. The first step is making a clear distinction between whole …

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The HIPAA-Compliant Help Desk Software You Can Trust

WEBHelp Scout: The HIPAA-compliant help desk software you can trust. We help our customers remain HIPAA compliant over popular channels like email, live chat, and …

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Exploring AI for Healthcare: A Transformative Tool for …

WEBGenerative AI. Generative AI represents a class of artificial intelligence that goes beyond analyzing data to creating or generating new content. It can predict or …

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The Psychological Benefits of Writing

WEBWriting and happiness. Much of the research on writing and happiness deals with “expressive writing,” or jotting down what you think and how you feel. Even blogging …

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What is Knowledge Management

WEBVery basically, knowledge management is the framework an organization uses to store, share, organize, and identify data. Depending on the size of the …

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8 Customer Success Software Tools to Encourage Growth

WEBThe solution can be a good one for growing customer success teams. They offer a rating system that allows teammates to leave notes regarding specific accounts and a rating of …

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Customer Service Experience: Definition, Tips, & Examples

WEBFocus on reducing first reply time and making sure your customers feel like a priority. It's one of the most important things you can do to provide excellent customer …

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4 Customer Success Plan Templates and How to Use Them

WEBA customer journey map is a visual representation of everything a customer goes through during their life cycle. Your CSMs should use this map as a data source …

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How to Recognize, Reduce, and Repair Customer Service Burnout

WEBThese descriptions of burnout were recently shared with me by customer service professionals. In 2019, the World Health Organization listed burnout as an …

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Customer Success: What It Means, Why It Matters, and More

WEB2. Emphasize customer success early on. Customer success is an organization-wide effort, meaning prioritization of customers and their needs has to be …

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What Is Customer Happiness + 11 Ways to Inspire It

WEBHonesty is the best policy when it comes to customer happiness. It will end up saving your team time and money in the long run, even if it derails a few deals at the …

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11 Key Customer Service Metrics + 4 Real Example Reports

WEB11 Key Customer Service Metrics + 4 Real Example Reports. Customer service is a highly measurable activity, and the support software you use inevitably gives you access to a …

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The 19 Best Help Desk Ticketing Systems for 2024

WEB7. Kayako. Best help desk ticketing system for providing contextual support. Kayako is a basic ticketing system that can help you manage email, Facebook, X (Twitter), and live …

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Writing Excellent Customer Service Emails

WEBSome tips to use for concise, straightforward writing are: Consider breaking things down into easy-to-read lists instead of writing in long paragraphs. Ensure that …

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