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Duration Health FAQ

WEBMost Popular Articles. What is the shelf life or expiration date? How does the buying process work? Can I refill a medication if I use it? Do you accept HSA/FSA? How much …

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How do I decide what I need in my Med Kit

WEBWhat ultimately goes in your Med Kit will be decided in collaboration with a Duration Health provider. Our review process serves to ensure that the medications …

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How will I know how to use the medications

WEBEvery Med Kit comes with online and/or printed educational materials explaining the appropriate use of each medication or supply, risks and benefits of use, …

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How much of each medication do I get

WEBIn most circumstances, one course of each medication is provided. For example, when treating a skin infection, a standard regimen is amoxicillin-clavulanate …

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How do I check the status of my order

WEBLog in to your Account Dashboard at durationhealth.com/login to check the status of your order. If you ordered Med Kits for multiple members of your household,

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What's the process for the Family Med Kit

WEBThe Family Kit includes medications for one adult and one child, prescribed and packaged separately, sold together in one order for your convenience. You'll …

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How do I customize my Med Kit

WEBHow do I customize my Med Kit? You can customize your Med Kit on the Build Your Kit screen. Look for the button that says "ADD MEDICATIONS". Select …

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How long does it take to get a Med Kit

WEB2-3 weeks. We recommend purchasing at least 14 days out from travel, to allow time for physician review, dispensing customized medications, and shipping. Your …

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How do I renew my Med Kit

WEBJust before the 1 year anniversary of your Med Kit purchase, you'll receive an email from us to initiate renewal. Follow the link in the email, or log on to you

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What happens after I purchase

WEBAt the consultation, your Duration Health physician will review each medication with you and confirm that all medications are appropriate. After your video …

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How are Med Kits shipped

WEBHow are Med Kits shipped? All Med Kits include free shipping. Most Med Kits are shipped 2-Day service, via FedEx or UPS. If you provide a P.O. Box as your shipping address, …

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Are the medications guaranteed to work

WEBThe medications and supplies you may receive from Duration Health are not guaranteed to treat or cure any illness or disease. Furthermore, the medications and …

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Why did you include or exclude certain items

WEBThe medications and supplies we offer at Duration Health were chosen based on established guidelines (such as the WHO Model List of Essential Medicines), …

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Who can buy a Med Kit

WEBWho can buy a Duration Health Med Kit? Purchase is restricted to U.S. residents traveling or living where medical care is limited. You must attest to the following at the time of …

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Why would I need an EpiPen if I don't have allergies

WEBEPINEPHrine (EpiPen®) is one of a handful of drugs where having it immediately available can mean the difference between life and death. Anaphylaxis, …

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Can I refill a medication if I use it

WEBIt is up to your Duration Health physician whether to refill a medication after use. We want to ensure the medications are being used appropriately and as intended …

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Do you accept HSA/FSA

WEBYes. Duration Health products are available for purchase with a credit card, including credit cards linked to a medical spending account such as a Health Savings …

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How do I contact Duration Health

WEBSuite 705. Dallas, TX 75226. (855) 340-8969. Still need help? Contact Us. Contact Us. Last updated on August 27, 2023. Email us at [email protected] …

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Where do you ship

WEBWhere do you ship? We operate in and ship Med Kits to all 50 U.S. states and Washington, D.C. We do not serve patients in Puerto Rico, Guam, or the U.S. Virgin …

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