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Customer Care Techniques and Processes

In this section, you’ll find a detailed guide to customer care techniques and processes which will help you provide the very best customer service, no matter what mood your querent is in. See more

Actived: 7 days ago

URL: https://www.gladly.com/blog/customer-care-techniques-and-processes/

Build a Customer-Focused Organization in 5 Steps

WebStep 2: Building a technically robust customer service center. Agents with advanced service technology become more than just service reps — they become …

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Customer Service Phone Call Scripts, Templates, and Examples

WebThis “putting customer on hold script” below will help you transfer requests for a number of scenarios. I apologize for any inconvenience. Let me transfer you to the …

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Remote Employee Mental Health: Maintaining Your Mental Health …

WebThis free course, Remote Employee Mental Health: Maintaining Your Mental Health as a Remote Employee, is ideal for CX leaders and managers looking to uplevel their autonomy.

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A Comprehensive Guide to Customer Service SLAs

WebCustomer Service SLA Examples. If your phone agents handle about 60% of their incoming service requests within the first five minutes of the call, this creates your …

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The CX Benefits of Self-Care for Agents Gladly

WebCookie Duration Description _biz_flagsA: 1 year: A Cloudflare cookie set to record users’ settings as well as for authentication and analytics. _biz_pendingA

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Ways to Combat Customer Service Burnout

WebWhen customer service burnout does occur, here are the best ways to fix it: 1. Conduct regular pulse surveys. Before you can address your service team’s burnout, you …

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Optimizing the Hybrid Work Model

WebLearn a range of new tools and techniques, than can be used for improving your own well-being, as well as that of your team members. Identify the key steps for planning and …

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How Transparency in Customer Service Builds Brand Loyalty

WebTransparency also helps brands reach effective solutions more consistently because honest feedback on performance and product quality makes service stronger …

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Balancing Customer Obsession With Employee Success

WebBalancing Customer Obsession and Practicality. Customer obsession and practical expectations of your agents can work in tandem. To achieve both, you’ll need …

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Delivering Bad News to Your Customers

WebWhen delivering bad news, expect to tell your customers what the problem is, what you’re doing to address the issue, and how long you expect it to take. Updates should be …

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Must-Ask Customer Service Interview Questions [Remote Teams]

WebBelow you’ll find a list of remote customer service interview questions that you should ask to gauge a candidates’ customer service skills, initiative, ability to work …

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Customer Care Representative Job Description

WebAssist customers on placement of orders, refunds, or exchanges. Ensure customer satisfaction and maintain professional customer support. Place the customer at …

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Active Listening Skills for Call Center Agents

Web5 examples of active listening for call center reps: Building trust and rapport. Demonstrating concern over issues or requests. Repeating and paraphrasing the problem to show you …

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Customer Service Advisor Job Description Tasks and Skills

WebHandle customer enquiries, answering any questions and queries in person, over the phone, or online. Regardless of the setting you’re working in, being able to …

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Customer Service Platform

WebGladly is the only customer service software that combines the strengths of AI and human agents to prioritize helping customers, not solving tickets. Learn how this radically …

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Call Volume — How to Measure and Manage It

WebWhen you decrease contact volume, your team can dedicate more time to complex issues and experience less burnout. 1. Offer self-service tools. Natively built-in …

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Assessment for Call Center Agents

WebIdentifying your next agent means looking for more than just skills, but also the personality to match. You can use the Call Center Assessment Test below to see if a candidate has the …

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