Genesys.com

Genesys Conferencing

All these initiatives feel good, but they also perform — increasing engagement, loyalty and business outcomes. Weisman emphasized the importance of leveraging datato show the benefits of a care-centric approach. “We have data that shows focusing on staff well … See more

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URL: https://www.genesys.com/

Key customer experience (CX) trends in healthcare

WebAs healthcare organisations look to build out features and capabilities to improve the patient/customer experience, 66% cited quality management and workforce optimisation …

Category: Health Go Health

The State of Customer Experience: 3 Trends Affecting Healthcare

WebLess than one-third of healthcare executives said their company is significantly reducing efforts in the customer experience. • 60% of healthcare leaders …

Category: Health Go Health

Healthcare Call Centre & Customer Service Solutions Genesys

WebThe time for holistic patient engagement is now. With all-in-one customer experience and medical call centre software, you can engage on any channel. Use personalised …

Category: Medical Go Health

Login to the My Support Portal

WebEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI …

Category: Health Go Health

The state of customer experience: Three CX trends for healthcare

WebOne-third of healthcare leaders Genesys surveyed said managing increasing interaction volume and channel complexity are leading CX challenges for their organisations. Voice …

Category: Health Go Health

Reducing Member and Patient Effort in Healthcare

WebThere are a few ways healthcare organizations can reduce efforts for patients and employees. Here are three key strategies. Establish baseline effort metrics. …

Category: Health Go Health

Healthcare Call Center & Customer Service Solutions Genesys

WebWith all-in-one customer experience and medical call center software, you can engage on any channel. Use personalized communications to improve health outcomes. See …

Category: Medical Go Health

5 Steps for Improving the Patient Access Experience

WebThe COVID-19 pandemic has forever altered the demand on health systems; the healthcare industry has learned many lessons and has evolved to find a “new …

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How Digital Transformation Is Shaping the Healthcare Industry

WebHealthcare must undergo a digital transformation to meet the needs of its patients and care staff. At the center of this transformation is the intersection of digital …

Category: Health Go Health

Empowering a member-first culture

WebFreed from clunky tools and disconnected data, associates at Independent Health are fully empowered to offer a member-first experience. That means fast answers, access to …

Category: Health Go Health

7 Healthcare Contact Center Best Practices

WebAgents in a healthcare contact center must possess specialized skills and knowledge. They must be able to address varied and complex matters — and they have …

Category: Health Go Health

Healthcare report Genesys

WebA new Genesys report into the quality of healthcare experiences in the United States finds patients lack confidence at many points in their health journey. We surveyed 2,000 …

Category: Health Go Health

Genesys and Epic Collaborate to Provide Stronger, More …

WebSAN FRANCISCO, Mar. 7, 2024 – Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is collaborating with Epic to deliver …

Category: Health Go Health

Cloud Log in Genesys

WebGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Category: Health Go Health

Genesys Cloud Platform

WebModernize your contact center with a composable CX platform. Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices …

Category: Health Go Health

AdaptHealth redesigns experience with highly engaged contact

WebAfter several acquisitions, AdaptHealth had a mix of disconnected systems that lacked feature-rich capabilities to foster team unity and engagement. Now, with the Genesys …

Category: Health Go Health

Careers at Genesys

WebYou can play a significant role in building industry-leading customer experience technologies that are driving the success of companies worldwide. With more than 6,000 employees …

Category: Health Go Health

Pihlajalinna puts patient needs first with Genesys Cloud

WebPutting patient needs first. Pihlajalinna deployed the Genesys Cloud™ platform to transform into a data-led organization. This allowed the health services provider to move quickly to …

Category: Health Go Health

HLTH 2023 Genesys

WebThrough the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service ®, our vision for empathetic customer experiences at scale.. …

Category: Health Go Health

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