Five9.com

Healthcare Contact Center Software

WEBHealthcare & Medical Contact Center Deliver Personalized Communication With HIPAA-Compliant Software. High-touch, empathetic patient engagement experiences help …

Actived: 2 days ago

URL: https://www.five9.com/solutions/healthcare

Five Best Practices for Healthcare Contact Centers Five9

WEBThis adaptability enhances convenience and ensures personalized interactions. Efficient Appointment Scheduling. Contact centers streamline appointment …

Category: Health Go Health

Customer Experience in the New Health Economy Five9

WEBFive9, a leading cloud contact center software provider, stands as a catalyst for change, empowering positive customer experience in healthcare. Its Intelligent …

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Four Healthcare Contact Center Trends in 2024 Five9

WEBKey Trends Shaping Healthcare Contact Centers in 2024. 1. AI-Powered Virtual Assistants. AI-powered virtual assistants work 24/7 to assist patients with routine …

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How a Public Sector Health Center Shifted to the Cloud in 48 …

WEBEmbracing change. Lake County Health Informatics and Technology Director Jefferson McMillan-Wilhoit and his team worked diligently to stand up the Five9 …

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Health Services Organization Selects Five9 Cloud Contact Center

WEBFive9 Chosen for Ease of Integration with Salesforce, Scalability, Reliability, and Reporting Capabilities. SAN RAMON, CALIF.--(BUSINESS WIRE)-- Five9, Inc. …

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How a Cloud Contact Center Can Elevate Healthcare Five9

WEBFounded in 2002, Teladoc Health, Inc. is a global leader in virtual healthcare and believes that everyone should have access to the best healthcare anywhere in the …

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Five9 Knows Healthcare: Improving Patient Care in Times of Calm …

WEBFive9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis. The healthcare industry gets a bad rap for being technologically behind the times. …

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Five9 CEO Mike Burkland Transitions to Executive Chairman for …

WEBCFO Barry Zwarenstein named Interim CEO. EVP Dan Burkland Promoted to President. SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ:FIVN), a …

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The Evolution of Contact Centers in Healthcare Five9

WEBFrost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient …

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Empowering Patients and Workers in the Next Era of Healthcare

WEBEmpowering the New Healthcare Workforce. The Frost & Sullivan report indicates that 43% of healthcare systems studied are improving agent retention rates by …

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Frost & Sullivan Report: Evolving the Healthcare Contact Center

WEBResearch firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic. The report …

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COVID Clinic, the US’s Largest COVID Testing Organization, Selects

WEBCOVID Clinic provides a critical public health service by delivering drive-through testing sites for COVID-19. In particular, providing coverage for individuals who …

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10 Essential Contact Center Metrics and KPIs to Measure in …

WEB2. Customer Satisfaction (CSAT) Score. Customer Satisfaction Score (CSAT) stands as one of the most important call center KPIs, reflecting the satisfaction …

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Five9 IVA for Healthcare Five9

WEBHealthcare IT decision-makers agree that IVAs have yielded a positive ROI, that automating more customer support tasks has benefited their workforce, and that automating more …

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Largest Telehealth Provider Moves to the Cloud with the Five9 …

WEBTelehealth is the delivery of health-related services and information through telecommunications technologies. This telehealth company provides its clients with 24/7 …

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AdventHealth Focuses on Moving Patient Care Forward Five9

WEBAdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 …

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Teladoc Case Study Five9

WEBTeladoc Health is a telemedicine company that uses telephone and video conferencing technology to provide on-demand remote medical care via mobile devices, the Internet, …

Category: Medical, Medicine Go Health

Call & Contact Center As A Service (CCaaS) Provider Five9

WEBDiscover Joyful CX with Five9. Five9 customers trust us to elevate both the customer and agent experience with our intelligent solutions. Watch this video to learn how Five9 helps …

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AdventHealth Focuses on Moving Patient Care Forward Five9

WEBAdventHealth Focuses on Moving Patient Care Forward. AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 …

Category: Health Go Health

Five9 CEO Mike Burkland Transitions to Executive Chairman for …

WEBCFO Barry Zwarenstein named Interim CEO. EVP Dan Burkland Promoted to President . San Ramon, Calif. – November 8, 2017 - Five9, Inc. (NASDAQ:FIVN), a …

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