Emerald.com
Healthcare service quality-measurement models: a review
The review and synthesis of the extant literature identified five major models. These models have been used for measuring the quality of healthcare services, namely, Donabedian's, SERVQUAL (SERVPERF), HEALTHQUAL, PubHosQual and HospitalQual models. The review was in favor of finding an appropriate tool for measuring the quality of healthcare
Actived: 8 days ago
URL: https://www.emerald.com/insight/content/doi/10.1108/JHR-07-2019-0152/full/html
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