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Communication is key: A phonetic alphabet for COVID Alert

But it isn’t just a simple transaction. We have to remember the human side and the very real emotions that come into play during these conversations. Healthcare workers are relaying … See more

Actived: 4 days ago

URL: https://digital.canada.ca/2020/10/27/communication-is-key-a-phonetic-alphabet-for-covid-alert/

Empower to protect: Recalls & safety alerts in Canada

WebHow GC Notify improved Health Canada’s RSA service. Back in November of 2021, Health Canada launched a new Recalls and Safety Alerts (RSA) website that …

Category:  Health Go Health

Building an effective exposure notification service like …

WebOur mission with COVID Alert is to help limit the spread of COVID-19 across the country by creating a privacy-preserving exposure notification service that addresses …

Category:  Health Go Health

Using data to meet people’s information needs during …

WebHealth Canada, Service Canada, the Canadian Digital Service (CDS) and Treasury Board Secretariat (TBS) wanted to help. So last year we built the “ Get updates …

Category:  Health Go Health

Understanding and designing for changing mindsets …

WebAfter mapping out the axes, we drafted the four mindsets that could fit in them. We iterated on these mindsets through analysis of additional survey data and …

Category:  Health Go Health

Reflections on a Service at 100 Weeks

WebApr 5, 2022 Michael Edgar, Health Canada. March 7th, 2022 marked 100 weeks of providing people in Canada with reliable, needs-based information through the Get …

Category:  Health Go Health

Making a great first impression: Onboarding matters

WebWe’ve always been excited about adding new people to our team, but we knew that we needed to make improvements to our onboarding experience. How could …

Category:  Health Go Health

How GC Forms can help collect data for public services

WebThere are a lot of products that classify as NHPs. A new tool the team at Health Canada uses to update products’ statuses on the market is a web form where …

Category:  Health Go Health

Launching an Alpha Service

WebHealth Canada was able to launch the “Get Updated on COVID-19” email notification service in the early days of the COVID-19 outbreak by starting small, going …

Category:  Health Go Health

Writing privacy notices that are easy to read and understand

WebMaking privacy notices that people can easily read helps them better understand how their information is being used, what legal rights they have, and how to …

Category:  Health Go Health

Using GC Notify for updates on ESDC’s new grants & contributions

WebWe heard about Health Canada’s use of GC Notify for their “Get Updates on COVID-19” service and realized there’s an internal tool at our disposal that we could …

Category:  Health Go Health

Continuously improving COVID Alert

WebContinuously improving COVID Alert. Jul 31, 2020 Josh Ruihley, Emily Kuret, Stephen Yates, Courtney Claessens, and Sean Boots, CDS. Last month the Prime …

Category:  Health Go Health

GC Notify has reached Beta

WebSince introducing the GC Notify tool in 2019, we’ve helped government departments send over 8.8 million notifications.After developing a first version of the …

Category:  Health Go Health

Growing service design and design research at PSPC

WebThere’s a fundamental need for growing service design within government and applying the same user-centric lens to our internal services as we do to our citizen …

Category:  Health Go Health

Toxic or positive masculinity

WebIn a nutshell, toxic masculinity involves the pressure men may feel to act in a dominant way that ends up being harmful. Toxic masculinity is on display at work when …

Category:  Health Go Health

Hiring at CDS: How we make it work in a start-up environment

WebBy working closely with our HR partners we have hired over 30 people since our launch this past July. This includes casual and term appointments, secondments, …

Category:  Health Go Health

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