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5 Technology Trends Transforming CX in Healthcare

From risk scoring for chronic diseases to supporting clinical decision-making, many use cases for predictive analytics are emerging. An … See more

Actived: 9 days ago

URL: https://www.cxtoday.com/data-analytics/5-technology-trends-transforming-cx-in-healthcare/

Rethinking Healthcare Experience: Understand the Individual’s …

WEBMore often than not, people come out of an encounter with the healthcare system with loads of unfamiliar information, ultimately dealing with many complex issues …

Category: Health Go Health

Improving Mental Health in the Contact Center

WEBWorkforce management (WFM) software helps contact centres with resource planning. It automates forecasting and scheduling and determines when and who should …

Category: Health Go Health

How to Prioritize Agent Wellbeing in the Hybrid Contact Center

WEBIn hybrid environments, wellbeing is often tricky to manage, and timely, supportive interventions are more difficult to deliver. Yet, the “best of both worlds” model …

Category: Health Go Health

The State of CX in The Healthcare Sector in 2022

WEBAccording to polls, 62% of customers say healthcare services are deliberately confusing, while 66% feel resentful about how complex it is to get support. However, like …

Category: Health Go Health

How to Identify and Support Vulnerable Customers

WEBAccording to a 2021 CCMA report, two British adults out of three self-declare a vulnerability. Breaking this down, 49% of these adults declare that they are health …

Category: Health Go Health

A CX Partnership for Our Times: Healthcare and Technology in 2022

WEBThe ICS programme, made law through the Health and Care Act 2022, is proceeding to plan across the 42 localities and will deliver joined up health and care to …

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Top 5 Use Cases for CX in the Healthcare Industry for 2022

WEBMany consumers consider interactions with the healthcare industry be complex, stressful, and confusing. Indeed, approximately 62% of people believe …

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Total Experience Automation: The Future Of Healthcare Services

WEBThe implementation of Total Experience (TX) functionalities lowers administrative costs and improves operational efficiency. Assist agents with effective …

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Healthcare Case Study in Focus: One Medical and Zendesk

WEBAccording to One Medical, in a month, the average agent fields around 2,000 tickets using this technology, and maintains an 80% adherence to their average …

Category: Medical Go Health

CCaaS: Why the Healthcare Sector is Ripe for the Smart Reseller

WEBThese are all questions that smart contact centre functionality cannot only help pose, but also help answer. “Commercial healthcare providers facing a continued, long …

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6 Insightful Healthcare Case Studies to Read in 2022

WEBThrough RingCentral’s combined contact centre and UC solution, Pharmacy2U was able to streamline employee performance, improve insights into …

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Salesforce Releases New Customer 360 for Health Capabilities

WEBSalesforce has released new Customer 360 for Health capabilities which will allow healthcare providers to create more personalised patient experiences. Innovations …

Category: Health Go Health

Equifax to Acquire Health e(fx)

WEBGlobal data, analytics, and technology company Equifax announced that it has signed a definitive agreement to acquire Health e(fx), a leading and experienced …

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Zoom, Oracle to Optimize Telehealth Services

WEBStephanie Trunzo, Senior Vice President and General Manager of Oracle Health, noted the global need for “secure, convenient, and on-demand telehealth …

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Northwell Health Teams Up with Google Cloud

WEBGoogle will also provide nurses and clinicians with decision-making support to build trust and stronger relationships with patients. As privacy and security are two of the …

Category: Health Go Health

11 Acknowledgment, Empathy, and Reassurance Statements for …

WEBHere are five reassurance statements for nearly any service situation, handy for when an agent needs to make the customer feel more at ease and work through the …

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Calabrio: Agent Well-Being & the Health of the Contact Centre 2021

WEBOver the last two years, the contact centre has been far from the only area to have witnessed the rapid and unprecedented transformation. The effect that the growth …

Category: Health Go Health