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The anatomy of the customer health score

WebDesign phase. Start by gathering qualitative and quantitative customer data from all your teams. Once you have the data, refine it and segment it to focus on the …

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URL: https://www.customersuccesscollective.com/the-anatomy-of-the-customer-health-score/

What are the go-to KPIs and metrics used in customer success

WebMonitoring customer churn and retention are the two pillars of any customer success team's KPIs, along with improving product adoption, with a low number of …

Category:  Health Go Health

Your guide to customer success metrics

WebThis is where we come in. CS Metrics: Certified is your golden ticket to a treasure trove of insights that'll help you present your findings to key internal …

Category:  Health Go Health

The ultimate guide to customer success operations (CS Ops)

WebA Customer Success Operations Manager will be responsible for coordinating, actioning and analyzing the structures in place within a customer success …

Category:  Health Go Health

The cycle of customer success

WebThis model is designed to be used at any stage of your company from start-up to a full blown enterprise. My goal in creating the cycle of customer success is to provide …

Category:  Health Go Health

How to build a culture of customer success

WebDeveloping relevant customer success plans . Success planning is very strategic and very core to customer success. They’re sets of tasks that guide you as a …

Category:  Health Go Health

How customer success can thrive in a non-SaaS company

WebBy building a customer success (CS) team that approaches the customer experience with empathy and curiosity. Contrary to popular belief, customer success is …

Category:  Health Go Health

How to perfect customer implementation Deanna Sotolongo

WebDeanna Sotolongo, Senior Implementation Manager at Catalyst, joins us on the podcast to provide us with a deep dive into the nuances of customer implementation, …

Category:  Health Go Health

How to build a customer success dashboard

WebCreate a list of those items and work with the team to agree on which ones they indeed track regularly (at least several times per week) and which are more of an …

Category:  Health Go Health

How to turn happy customers into loyal brand advocates

WebAny customer success professional will tell you that a large part of their role entails making their customers happy. Although professionals in sales, support, and …

Category:  Health Go Health

What is a Customer Success Manager (CSM)

WebA Customer Success Manager (CSM) is a role within a company’s customer success department that’s responsible for ensuring the customers find value in their …

Category:  Health Go Health

How to balance data with personal knowledge for customer success

WebFor instance, the AM might say that a renewal is likely because they’ve had a positive discourse with the main point of contact. However, outside of that, the usage …

Category:  Course Go Health

Amplify your customers' success with value-led frameworks

WebUnderstanding the essence of “value” and its role in customer success is more critical than ever. I've seen how redefining and navigating the concept of value can …

Category:  Health Go Health

A strategic guide to monetizing customer success

WebInstead of offering merely the services of a CSM, we constructed an “experience package.” This included professional service hours to assist with …

Category:  Health Go Health

Putting customer success at the core of your SaaS strategy

WebAt the Future of SaaS Festival in June 2022, Michael Hill, Strategic Customer Success Manager at Madison Logic, led an expert panel discussion on the importance of …

Category:  Health Go Health

Why poor customer onboarding is causing your high churn rate

WebChurn prevention #2: Ensure product stickiness. An effective onboarding process that increases product stickiness is key to lowering customer churn rates. When …

Category:  Health Go Health

The winners of the 2023 Customer Success Awards

WebLet's meet the prodigy who's making waves in CS! The winner is…. Chinelo Diejomaoh, Customer Success Manager at NorthPass ! Chinelo embodies everything …

Category:  Health Go Health

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