Customercare.changehealthcare.com

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Solution Status page

WebThe Solution Status Page supplies updates about critical incidents when possible, providing a fast, straightforward way to learn about your product availability. Learn more about the …

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URL: https://customercare.changehealthcare.com/learning-resources/ChangeHealthcareSolutionStatusPage.html

Logging in to Vision

WebVision gives healthcare providers and payers detailed visibility into the claim life cycle—from submission to the clearinghouse through payer adjudication. Learn more about logging in …

Category:  Health Go Health

Accessing and understanding the Eligibility Network Status page

WebThe Eligibility Network Status page provides a fast, one-stop solution where you will find the status of a Change Healthcare eligibility connection to a payer. Learn more about the …

Category:  Health Go Health

How to find a remittance, EOB, or check in Revenue Performance …

WebLearn how to find, view, and print a remittance, EOB, or check from remittance files received from payers after claims have been adjudicated. Use this guide to find a remittance, …

Category:  Health Go Health

Locate, requeue, and view ERAs by check in Vision for Providers

WebVision gives you the capability to find your ERAs, requeue them, and view the payment details without having to open a case or call support. Learn how to search ERAs by …

Category:  Health Go Health

Logging in to Client Access System (CAS)

WebClient Access System (CAS) allows payers to gain complete control of the outsourcing process in a secure, online environment. Learn more about logging in to the CAS …

Category:  Health Go Health

A new way to sign in

WebBeginning May 3 to June 30, Change Healthcare is changing how customers sign in to products.

Category:  Health Go Health

Logging in to Payment Manager

WebPayment Manager allows healthcare providers to automate and streamline payment posting and remittance management. Learn more about logging in to the Payment Manager …

Category:  Health Go Health

Learning & Resources

WebArticle List Page for Learning & Resources

Category:  Health Go Health

How to complete new payer enrollment in RPA

WebThis guide walks through the process of completing a new payer enrollment in Revenue Performance Advisor (RPA).

Category:  Health Go Health

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Category:  Health Go Health

Customer Care Hub Chat frequently asked questions

WebThe Chat tool allows you to ask questions anywhere in the Customer Care Hub where you see the Chat icon in the lower right corner of a page. A case number is automatically created, and an email is sent to you with the case number and …

Category:  Health Go Health

Status Pages toolkit

WebOptum has three status pages that give customers a centralized location to check on the status of products, tools, and critical incidents. The status pages show the availability of …

Category:  Health Go Health

PingID MFA quick start

WebWe have partnered with PingID to provide a Multifactor Authentication (MFA) solution to secure applications. Utilizing your password and a one-time passcode (OTP) received …

Category:  Health Go Health

Multifactor Authentication (MFA) with PingID FAQ

WebMulti-factor Authentication (MFA) is a virtual security feature that uses two or more factors or “methods” to identify and authenticate users to ensure only approved individuals can …

Category:  Health Go Health

MFA authentication with PingID

WebTo secure our applications, we have partnered with PingID to provide a strong Multifactor Authentication (MFA) solution. PingID MFA allows you to authenticate to your application using additional authentication methods, such as your mobile device, to enhance security and provide ease of access to those apps. Learn how to Authenticate with PingID with …

Category:  Health Go Health

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