Community.srhealth.com

Log in or out of SR Health

WEBThis article explains how to log in or out of SR Health and common reasons why you cannot log in. Jul 20, 2023

Actived: 7 days ago

URL: https://community.srhealth.com/s/article/Log-in-or-out-of-SR-Health

Send intake forms to a patient

WEBSend intake forms from the Action List. On the left-hand navigation, click on Appointments, then click the Action List tab at the top. In the Appointments section, locate the patient you'd like to send intake …

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Download and set up Solutionreach mobile app

WEBDownload the app. From within your app store, search for Solutionreach. After finding the Solutionreach app, tap the Install or Get button to download the app. …

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Use SR Conversations in the mobile app

WEBThere are two methods to flag a conversation in the SR Conversations app. The first method is to swipe right on a conversation. The orange flag icon will appear and it can then be tapped to flag the …

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Introduction to the Sync and Sync Launcher

WEBThe launcher determines when the sync runs and the sync determines how it runs. The launcher tells the sync to look for new data in the practice’s database. The sync then …

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Advise patients on how to opt-in or out of text messages

WEBTo opt back in, patients need to use one of the following options: Option 1. Instruct the patient to locate the message on their mobile device where they previously …

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Preview the SR Schedule patient experience

WEBThis article details the patient experience for requesting an appointment as well as has examples of response emails the patient may receive.. SR Schedule Basic; …

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Activate your SR Health user account

WEBAn SR Health admin in your organization creates all user accounts, assigns the appropriate role to them, and triggers an email with an activation link. The link in the …

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SR Conversations FAQ

WEBSR Conversations is more than two-way text messaging. With it, you can categorize incoming texts and know which ones need your immediate attention. With its …

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SR Conversations: Get Started

WEBSR Health This video introduces SR Conversations in the Solutionreach platform and shows basic navigation and functionality to help your practice succeed. Jan …

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Introduction to Solutionreach

WEBSR Health This video introduces the Solutionreach platform and products and provides an overview of the different ways our features can be utilized in your practice. …

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Strategy Guide: Managing Reminders and Replacements

WEBSolutionreach recommends a 3-3-3 strategy—sending reminders three weeks, three days, and three hours prior to each appointment. This cadence allows …

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Create or remove a pre-med message for individual patients

WEBSelect a reminder template that contains a pre-med message or Create a new appointment reminder template with a pre-med message by following the steps in the article. Once …

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Create personnel logins for additional users

WEBClick the Personnel tab at the top of the page. Click the blue Add button found at the top-right of the Personnel Members section. Enter your team member’s …

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Why are patients not receiving some of my messages

WEBAnother reason patients may not receive messages even if the message type and device are enabled may be because the patient has previously marked a message as spam, or …

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SR Telehealth FAQ

WEBMake sure TCP ports 80 and 443 are open (sometimes firewalls will block these ports) For iOS and Android: Make sure your device is up to date. Use Safari 11+ on your iOS …

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Reset your SR Health password

WEBWhen you get the password reset email from SR Health, follow the instructions to reset your password. If you do not quickly receive the password reset email, look in your …

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OVERVIEW Legal Compliance

WEBThe Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a U.S. federal law that seeks to improve the efficiency of the healthcare industry while …

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