Awaken.io

Mental Health and Stress Reduction in the Call Centre Awaken

Mental health and stress among call centre employees can lead to burnout and serious health complications. This can have a significant negative impact on the customer … See more

Actived: Just Now

URL: https://www.awaken.io/resources/blog/mental-health-and-stress-among-call-centre-employees/

Agent Wellbeing: 5 ways to ease contact centre stress

WebThe 5 ways HR teams can support contact centre managers to ease agent stress and support positive wellbeing. 1. Have technology that works with your agents, …

Category: Health Go Health

NHS Test & Trace Awaken

WebThe benefits of a collaborative with Awaken. Across nearly 20,000 agents, Intelligent Agent delivered an impressive: 241,000 script runs per day. 6,100,000 script runs per month. …

Category: Health Go Health

Harnessing the Power of Voice Analytics to Support Agent Wellbeing

WebTraditionally, voice analytics has been used within forward-thinking contact centres to analyse customer responses; gauging their emotional state and helping to …

Category: Health Go Health

Case Studies & success stories Awaken

WebAwaken’s Intelligent Agent – the solution to the rapid onboarding and scaling requirement of a health emergency

Category: Health Go Health

Solutions Awaken

WebReal-time email and chat translations in 30+ languages, removing the need to hire employees with multiple language skills and enabling agents to focus on delivering …

Category: Health Go Health

8 Tips for Transforming Contact Centre Performance Awaken

WebIncrease FCR by helping agents satisfy customer demands on every call. Reduce call handling times by eliminating the delays caused by agents searching for …

Category: Health Go Health

Insurance Technology: The Impact on Remote Working Awaken

WebAs reported in a recent KPMG article, the use of AI is predicted to be a key factor in the future ways of working for insurance businesses. Our Awaken platform is …

Category: Health Go Health

Building Contact Centre Compliance Awaken

WebComprehensive training is perhaps the most obvious way to ensure compliance throughout your contact centre. By providing your agents with a solid …

Category: Health Go Health

Solutions for Government Crisis Management Awaken

WebMoving at pace to support the public through a global health crisis. When a global health crisis required fast action to help control the spread, the British Government had to find a …

Category: Health Go Health

Improve Your Call Centre Script Outcomes Awaken

WebWith our scripting software leading every call, contact centre agents are more likely to resolve customer issues the first time of asking. Awaken software is proven …

Category: Health Go Health

How artificial intelligence (in particular LLMs) can assist

WebThere is an incredible amount of hype around artificial intelligence (AI) right now. Plenty of it justified, and plenty more that is not. Daily, I see a large volume of …

Category: Health Go Health

Solutions for call centres by Business Focus Awaken

WebHow Awaken solutions improve QA and team performance: Automates the contact centre quality assurance scoring process. 100% of calls screened. Behavioural and sentiment …

Category: Health Go Health

7 Speech Analytics Call Center Use Cases Awaken

Web7. Make real-time agent assist possible. Process-driven guidance is a powerful way to improve call quality and ensure compliance. But when driven by real …

Category: Health Go Health

Real Time Speech Analytics The Future Of Contact Centres

WebOver the last decade, speech analytics has grown from relative obscurity to being the staple of any call centre technology suite. The speech analytics market is …

Category: Health Go Health

The 7 Best Call Centre Scripting Tools Awaken Intelligence

WebThe key benefits of Awaken include: A 30% reduction in call handling times. Training time reductions of up to 70%. A 25% increase in employee retention. …

Category: Health Go Health

Your Call Centre Needs AI Conversational Analytics

WebConversational analytics, sometimes known as conversational intelligence, is the process of extracting data from the conversations that occur between contact centre …

Category: Health Go Health

Differences Between Speech and Voice Analytics Awaken

WebHow Voice Analytics supports customer compliance. Voice Analytics systems have widespread applications in any organisation that handles large volumes of calls, …

Category: Health Go Health

Supporting the British Government through a global health …

WebSupporting the British Government through a global health crisis How Awaken Intelligent Agent powered the NHS’s Covid-19 Track & Trace Program

Category: Health Go Health

How will the FCA’s new Consumer Duty Act impact businesses and …

WebBack in 2021, the FCA announced its intention to bring in a fresh set of rules to implement new standards of fairness for consumers. Every business in the financial …

Category: Health Go Health

Solutions for Retail and E-commerce customer service Awaken

WebThe solution. We integrated our Awaken Scripting product, Synergy, to support their agents with seamless guidance and email integration. Through a 100% web-based application, it …

Category: Health Go Health

Top Categories

› Appendicitis

› Gout

› Women's Health

› Thyroid

› Sleep

› Skin

› Sexual Health

› Senior Health

› Oral Health

› Mental Health

› Men's Health

› Medications

› Lung Conditions

› Infectious Disease

Popular Searched

› Ministry of health of israel

› First health raeford center cardiology

› Sinai health directors list

› Trihealth university station cincinnati oh

› Time centricity dignity health

› Annual review of public health subscribe

› Arkansas virtual health provider portal

› Fun mental health group activity

› Missouri continuation health coverage

› Cornerstone home health hohenwald tn

Recently Searched

› Horizon health network patient email

› Suncrest home health cheraw sc

› Nasbe health care policy finder

› Pharmacy plus health leeds

› Triad health care network cost

› Lab health and safety

› Health partners pa medicare advantage

› Wood river health center ri

› Ucla health online portal

› Meritas health cardiology nkc

The medical information found on the MedMallRx website is designed to support, not to replace the relationship between patient and physician and the medical advice they may provide.