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The Five Elements of Patient Experience

WebMost of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and often—hope. A patient’s experience begins the moment they …

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URL: https://accelerate.uofuhealth.utah.edu/improvement/the-five-elements-of-patient-experience

What is the lifestyle medicine program

WebWhile the exact flow of the appointment depends on the individual and their health, each lifestyle consultation is structured to help patients identify opportunities for lifestyle …

Category:  Health Go Health

The Surprising Outcomes of Patient Self-Scheduling

Webncreasing access to primary care is vital to improving healthcare in Utah and across the country. During the pandemic, with the expansion of virtual visits, University of …

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Healthcare Anchor Network: Collaborative Progress for …

WebHealthcare Anchor Network (HAN) is a group of 70+ hospitals across the nation that recognize that healthcare systems are large economic engines in their …

Category:  Health Go Health

Grief in Healthcare: Understanding and Coping

WebGrief is a natural and normal human response to loss. Grief has a way of causing us to reflect on the value of the people or things that were lost or will be lost in …

Category:  Health Go Health

Instilling Hope and Compassion with Patients

WebPatients know you care about them when you take the time to validate their agenda and concerns before you address your own. Compassion also stems from honesty. It comes …

Category:  Health Go Health

How to Sustain Your Patient Experience Culture

WebCreating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park …

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Transforming Healthcare for LGBTQIA+ Patients

WebTransforming Healthcare for LGBTQIA+ Patients. University of Utah Health Transgender Health Program’s Ariel Malan and family physician Erika Sullivan discuss the Mountain …

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Mindful Movement: A Path to Holistic Well-Being

WebThe basics – taking movement breaks Creating opportunities throughout the day to move brings many benefits: generating feelings of wellbeing, a boost in productivity, and …

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Providing Culturally Responsive Care for Native Patients

WebAddressing the health needs of Native patients At the UICSL, we address several health needs that are unique to our Native patients. Healthcare access: Historically, indigenous …

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Using Check-In Questions to Promote Well-Being

Web4 Tips from the experts. Tip 1: Use supportive prompts. As the check-in facilitator, you can use emotion coaching to respond to each participant (e.g., “Sounds like that was really …

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Patient Voices: Four Ways to Build Trust with Your Transgender …

WebOne of the best ways that health care providers — including physicians, nurses, front desk staff, and others involved in a patient’s care — can build trust is by asking a person their …

Category:  Health Go Health

Meeting the Behavioral Health Needs of Our Communities

WebJan. 28, 2021 4 minutes. O. ver six years ago, we surveyed providers in University of Utah’s Community Physicians Group (CPG) to understand how well we were meeting patients’ …

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Why Introductions are Important to Patients

WebIn survey comments, patients often tell us that they weren’t sure who was helping them or if the person was a nurse, an assistant, or a therapist. A simple introduction to share your …

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Harmful Myths About Asian Americans in Medicine

WebThe model minority myth (MMM) is based on stereotypes of Asian Americans as whiz kids, geniuses, overachievers with Tiger moms who push them to succeed, etc. This myth …

Category:  Health Go Health

How to Practice Three Good Things

WebMake time: Set an intention to practice journaling for a few minutes every day for 2 weeks. Research shows that just a couple of weeks can have effects that last 6 months to a …

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Pandemic Patient Experience: The 5 Elements of COVID-19

WebTo help identify themes, we applied U of U Health’s 5 Elements qualitative model to help digest coronavirus comments. As a refresher, an exceptional patient experience reflects …

Category:  Coronavirus Go Health

Mindfulness in Medicine Toolkit

WebThis tool contains two guided meditations designed to help you fit mindfulness into a busy schedule. Listen whenever you find the time or feel the need to unwind. Read the article …

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